Name: Shark Matrix Plus 2-in-1
Brand: Shark
Rating: 7.5 (1 reviews)

Question 1

How do I properly maintain the Shark Matrix Plus 2-in-1 to prevent clogs and keep it running smoothly with pet hair?

Accepted Answer

Empty the dust bin after each use, clean the filter by tapping off dust and using a dry cloth or soft brush, and remove hair or debris from the brushroll, side brush, and wheels regularly. For the mopping function, detach the pad plate, clean and dry the mopping pad after each use, and empty the water reservoir to improve cleaning and navigation. Check sensors and charging contacts with a dry cloth or cotton swab to avoid errors.

Question 2

Does the Shark Matrix Plus 2-in-1 handle pet hair well, and how do I clean hair from the brushes?

Accepted Answer

It effectively vacuums pet hair with its dual-action cleaning and self-empty base, but regular maintenance is key: remove end caps on the main brushroll to clear tangled hair, clean the side brush, and wipe the dust bin to prevent clogs. Users report good performance on pet hair when brushes and filters are cleaned after each use.

Question 3

How does the mapping work on the Shark Matrix Plus 2-in-1, and what if I move the dock?

Accepted Answer

It uses AI Laser Navigation for intelligent room mapping and precise cleaning paths; charge fully before first use to map your home, which may take up to 6 hours. Avoid moving the dock or robot during use, as it may lose its way back and require remapping via the SharkClean app.

Question 4

Is the Shark Matrix Plus 2-in-1 noisy, especially with the self-empty base?

Accepted Answer

The robot itself operates quietly during vacuuming and mopping, but the self-empty base produces a noticeable noise for about 30-60 seconds when emptying the dust bin. Parents note it's manageable for daytime use but may disturb light sleepers if run at night; schedule via app to avoid nap times.

Question 5

How well does the Shark Matrix Plus 2-in-1 avoid obstacles like toys or pet bowls?

Accepted Answer

AI Laser Navigation provides obstacle avoidance and precise navigation, detecting and maneuvering around common household items. For best results, clean the navigation module and sensors regularly, and use the app to set no-go zones around pet bowls or kids' toys.

Question 6

How do I clean the mopping pad and prevent wet clogs in the dust bin?

Accepted Answer

Remove the mopping pad by detaching the pad plate using blue pinch points, then clean and dry it after each use; empty the water reservoir to avoid clogs. Reattach for wet cleaning after filling with water or solution, and switch to dry mode by removing the pad plate.

Question 7

What maintenance does the filter and wheels need for pet homes?

Accepted Answer

Clean the filter inside the dust bin after each use by tapping and brushing off debris for optimal suction, especially with pet hair. Rotate and clean drive wheels and front wheel housing to remove tangled hair, ensuring free movement.

Shark Matrix Plus 2-in-1

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Care & Maintenance

Regular Maintenance

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